FAQ2019-03-11T16:02:50+08:00
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FAQ

1.How will the shipping fee be calculated when purchasing PHINEXT Xcelerator SSD?2019-03-18T12:00:50+08:00

Except for purchases with pick-up at convinence store, which are offered free shipping, shipping fee for all other purchases made on the official website will be $34.

2.How long will it take to receive the PHINEXT Xcelerator SSD after I place my order?2019-03-18T12:02:23+08:00

After we receive and confirm your order, the items will be sent within 3 days. Including the shipping time, you will get the items in 10 to 15 days.

3.How do I return/exchange defective products?2019-03-18T12:03:58+08:00

We guarantee the quality of all products we sell. In the event that product defects occurred(NOT including damages caused by man-made error), please send the product in its original packaging back to No. 15, Sec 1, Bade Rd., Zhongzheng Dist., Taipei, Taiwan within 7 days. We will process the exchange immediately.

4.Besides the official webside, where can I buy PHINEXT Xcelerator SSD?2019-03-18T12:04:59+08:00

You can also purchase PHINEXT Xcelerator SSD on Shopee, PChome, or at our retail store.
Our address: No. 15, Sec 1, Bade Rd., Zhongzheng Dist., Taipei, Taiwan.

5.Which Mac models are PHINEXT Xcelerator SSD compatible with?2019-03-18T12:05:57+08:00

PHINEXT Xcelerator SSD are compatible with Macbook Pro, Macbook Air, iMac, Mac mini, and Mac Pro. More details such as manufacture year are included in product information.

 

6.What does the warranty for PHINEXT Xcelerator SSD cover?2019-03-18T12:06:35+08:00

The warranty for PHINEXT Xcelerator SSD covers the product against manufacturing defect (NOT including damages caused by man-made errors) for 3 years for non-members, and 5 years for registered members.

7.Will installing PHINEXT Xcelerator SSD void my warranty from the OEM?2019-03-18T12:07:08+08:00

As long as the installation regulations are not violated, there will be no inpact to your warranty from the OEM.

8.How do I install PHINEXT Xcelerator SSD?2019-03-18T12:07:41+08:00

Please follow the instructions in the installation video tutorials.
Installation Video Tutorials

9.How do I move my contents from the old disk to the new one?2019-03-13T15:22:44+08:00

Please follow the instructions in the tech guides.
Tech Guides